Refund Policy

Last Updated:

1. Introduction

This Refund Policy outlines the terms and conditions for returns and refunds for products purchased from Vraxylonozliix ("we", "our", or "us") through vraxylonozliix.ddd.

2. Right to Cancel

Under UK consumer law, specifically the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, you have the right to cancel your order within 14 days of receiving the products, without giving any reason.

This right applies to all distance contracts (orders placed online, by phone, or by post) in accordance with UK consumer protection legislation.

3. Return Period

The cancellation period will expire 14 days after the day on which you receive the products, or the day on which you receive the last item if your order consists of multiple items delivered separately.

To exercise your right to cancel, you must inform us of your decision before the cancellation period expires. You can do this by email, phone, or post using the contact details provided in this policy.

4. How to Return

To exercise your right to cancel, you must inform us of your decision by clear statement. You can contact us:

• Email: customer@vraxylonozliix.world
• Phone: +44 345 129 7129
• Address: British Gymnastics, Lilleshall National Sports Centre, Newport TF10 9AT, United Kingdom

You may use the model cancellation form below, but it is not obligatory.

5. Return Conditions

5.1 Product Condition

To be eligible for a return, products must:

• Be in their original packaging
• Be unused and unopened
• Show no signs of damage or wear
• Include all original accessories and documentation

5.2 Return Shipping

You are responsible for the cost of returning the products unless:

• The products were defective or incorrect
• We have agreed to cover return shipping costs

6. Refund Process

6.1 Refund Timeline

We will process your refund within 14 days of:

• Receiving the returned products, or
• Receiving proof that you have sent the products back (whichever is earlier)

6.2 Refund Method

Refunds will be issued using the same payment method you used for the original transaction. We will not charge any fees for the refund.

6.3 Deductions

We may make a deduction from the refund for any loss in value of the products if the loss results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products.

7. Defective or Incorrect Products

If you receive defective or incorrect products, please contact us immediately. We will:

• Arrange for return shipping at our expense
• Provide a full refund or replacement
• Process your refund or replacement promptly

8. Non-Returnable Items

The following items may not be eligible for return:

• Products that have been opened and used
• Products damaged due to misuse or negligence
• Products returned after the 14-day cancellation period
• Customized or personalized products

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order.

10. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

• Check your bank account or payment method
• Contact your bank or payment provider
• Contact us at customer@vraxylonozliix.world

11. Model Cancellation Form

12. Contact Us

If you have questions about returns or refunds, please contact us:

Email: customer@vraxylonozliix.world
Phone: +44 345 129 7129
Address: British Gymnastics, Lilleshall National Sports Centre, Newport TF10 9AT, United Kingdom